NOTICES, TERMS AND CONDITIONS
We are WOW ISRAEL Tour & Travel LTD and we look forward to the opportunity to act as your booking agent for your travel needs. These terms and conditions (the Agreement) describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms refer to WOW ISRAEL Tour & Travel Ltd. The term you refers to the customer visiting our website, booking a reservation through us or otherwise using our service. PLEASE CALL US IMMEDIATELY IF YOU HAVE ANY QUESTIONS.
1. Products and Suppliers.
We sell a variety of travel related products in the relevant country from different suppliers and service providers (Suppliers).These terms and conditions apply to tours ordered
through the Wow Israel website,. Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and
conditions, and you should make sure you understand them.all cancellations, changes, complaints, etc. are handled directly. All operator contact information is provided with
confirmation after booking. From this point on this document "We" represents the tour provider. Certain software and content found on our website are owned or licensed by us
or our Suppliers.
2. Rates &Availability
The rates are subject to availability at the time of booking request. In the event if there are rate changes due to increase in Govt taxes, or hotel charges a surcharge, or BAR rates (Best available rates), we reserve the right to amend the rates without notice. The exchange rate is subject to change. Please ensure that you have secured the relevant visa / entry permits and valid passport. The best source of visa information is the embassy of the country itself,
If you are interested in going ahead with this booking, we would require deposits or payments as follows either in the form of cash .
30 days to 15 days prior to departure date: 50%.
15 days to 01 days prior to departure: 100%.
Prices in this quotation are subject to availability. Wow Israel reserves the right to offer services of similar or higher standard based in the event of non-availability at
the time of booking, at amended cost.
4. Unexpected Changes .
Changing the date or time of departure, changing the route of the trip, collecting or dropoff are subject to change or cancellation should unforeseen circumstances , such
as floods or road blockage or security situation are solely at the discretion of the tour operator.
Please ensure that the names given to us for reservations match the names in your passport, It is your responsibility to ensure that all of the details on your travel
documents are correct and to bring to our attention any errors or discrepancies immediately, as hotels, sightseeing tour companies are very particular about name
changes. Mismatched names may result in heavy amendment penalties. We strongly recommend travel insurance .
6. Visa fees & Taxes
International airport departure tax,also Tours that cross the Jordanian / Egyptian border are subject to government taxes and visa fees, which are paid in dollars or
shekels, within limits, subject to change by the authorities (often on short notice) and under the control of the operator, the Jordanian/ Egyptian companies takes full
responsibility for the tours..
You are obliged to stay with the tour at all times. Separation from the group can result in being left behind and in cases where the leader is unable to find the tourists, Efforts
and rescue fee, will be at customers expense.
If you use a public transport or any other means to join our tours, full responsibility is solely on you, until the moment of joining our tour .
9. Cancellations and Changes
Your contract with your Suppliers may allow them to cancel or amend bookings. If we are your Booking Agent, we will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guarantee that any refunds will apply. We will attempt to provide solutions to ensure the minimal impact to the schedule we experience, and cost. We reserve the right to implement alternate locations or make other significant changes to the itinerary, including cancellation, due to superior force, weather conditions, operational considerations, or imposed security limitations. In these cases there will be no entitlement to compensation.
Waiting time for late passengers will not be more than 20 minutes.
Tours are carried out in various vehicles, including vans, minibuses and large buses.
12. Food and beverages
Meals not included in all the tours, unless indicated or otherwise specified in the programs.
Some of our tours have a 5% student discount. To receive this discount, you are required to carry a valid International Student.It is your responsibility to verify this,and
send photo of valid student ID by email before the day of the tour, on certain tours there is another discount for children ages 5-13.
If you are refused passage acroos a border, or if you are refused by the authorities, you will not be entitled to claim any refund whatsoever.
15. Special needs or disabilities
Baby chairs, wheelchairs, carriages require advanced notification. Travelers with special needs or a disability must call the provider of your accommodations ahead of time and verify that special needs can be met. WOW-ISRAEL make no guarantee as to the ability of any accommodations, activity provider, or facilities advertised on its site to meet the special needs of disabled clients. WOW-ISRAEL has no special knowledge regarding the suitability for disabled persons of any portion of any tour or activity offered. For information concerning the suitability for disabled persons for any portion of any tour or other reservation, contact the supplier directly.
16. Entrance Fees
In some tours entrance fees are not included unless stated otherwise.
17. Age Restriction
Daily tours are not suitable for children under age of 5.
18. Guidance & Languages
In our guided tours, you can choose a guide according to your language in English, French, Spanish, German and Russian by request.
A person who is under drunken or drug influence, or his behavior offends or irritates other tourists, or a tourist who can not keep pace with the rest of the group, or who
decides to split up at some point from the tour to the detriment of the experience of other members, the Operator may then, at their own discretion, require this person to
withdraw from the tour immediately.
We reserve the right to implement an alternative to another property of a comparable level, or exchange for tourists property in other similar property or locations to the extent that the provision of services by third party providers is improper, such as unavailability of hotel rooms or any other impairment.
21. Prohibitions and dangers:
Prior to booking international tours, we recommend that you review Governmental prohibitions, warnings and advisories applicable to your destinations. By offering tours
to any particular destination, we do not represent that travel in such destinations is safe or without risk.
22. Personal belongings
We at Wow Israel accept no liability for direct or consequential loss of personal belongings and recommend that valuable belongings be left at home. Travelers are
covered by insurance for the tour provided by the tour operator. Neither the operator nor this site cannot be held responsible for injury, loss or damage due to superior
force. We recommend for personal health and damage insurance cover to be taken out by each traveler.
WOW-ISRAEL accepts Visa, American Express, Discover, and Mastercard. WOW-ISRAEL holds reservations until “Deposit Due Date” indicated on your confirmation. If deposit/payment is not received before the Deposit Due Date, reservations are automatically cancelled. Failure to remit payments on a timely basis will automatically put your booking at risk of cancellation. Please contact us immediately.
Prices and availability quoted by WOW-ISRAEL are not guaranteed until deposit is fully paid. Pricing and availability may change without notice. Passenger agrees that WOW-ISRAEL is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is WOW-ISRAEL responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold WOW-ISRAEL harmless for any actions or damages arising from Supplier pricing.
We recommend that you leave the equipment and suitcases in the hotel, but if you take the suitcase with you to the tour, it is your duty to update us on the quantity and
size of the suitcases.
26. . Pregnant women
WOW-ISRAEL advises pregnant women to consult their doctors before making any reservation, in order to confirm that it is appropriate for them participate in the Trip. You agree that WOW-ISRAEL will not be liable for any damages arising from inability to participate in any or all of the Trip due to pregnancy or related illness and no compensation will be payable under such circumstances.
While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at WOW ISRAEL Travel & Tours. Here then, is our promise to our individual customers. We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us. We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process. We will not reveal customer information to any external organization unless we have previously informed the customer
Information we collect :
When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.
Web Site Usage Information:
We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers
use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits..
Ordering & Cancellation Policy
1. If you would like to be dropped off at different locations, there is an additional payment of $25 per person which can be booked online with your ticket reservation.
2. sometimes during the tour, drivers or other members of our team might take pictures for marketing purposes. If you do not agree with this, please inform a member of our team.
3. All times are approximate, and due to seasonal variations of the sunrise time, the start time of our Sunrise tour will vary throughout the year.
4. Customer will receive an email confirmation once the booking is complete.
5. Up to 48 hours before departure time, cancelation is subject to a 4% handling fee. No refund will be provided for cancellation within 48 hours of day of the tour or for no-show arrivals on the day of the tour.
6. Credit card charges are made in local currency
7. Certain tours might have different policies which are stipulated on their description page. This is particularly notable for package tours where cancellation is as follows:
Up to 14 days before departure – 20%
Up to 7 days before departure – 50%
Less than 7 days – 100%.
8. In order to apply student discount to petra tour, customer must send photo of valid student ID by email, no later than 48 hours prior departure.
9. In rare circumstances the operator might have to modify or altogether cancel a tour due to operational reasons or lack of participants. The customer will be informed as early as possible. In this case customers will receive a full refund or the right to switch to an alternative tour or alternative departure for the reserved tour.
10. Cancellations for flights and other specialist suppliers require 48 hours notice excluding weekends (Friday and Saturday) due to working hours of certain suppliers.
Sightseeing & Activities: Once you're on the ground, the real fun begins…but it pays to have a thoughtful plan. Our experts will help you get oriented to your surroundings, use
your sightseeing hours wisely, and find your way off the beaten path.
Trip Planning: The planning stage of your trip can be instrumental in its success and an enjoyable part of the experience itself. You have a world of options…and plenty to consider.
Sleeping and Eating: Your hotel and restaurant choices can be a matter-of-face chore…or they can provide rich opportunities to connect with locals and their culture.
Packing Light: On your trip you'll meet two kinds of travelers: those who pack light and those who wish they had.
Money: Use your money wisely. Know the best time to use cash or card — and how to avoid unnecessary fees either way — as well as tipping etiquette.
A safe haven in a region of conflict, Jordan has delighted visitors for centuries with its World Heritage sites, friendly towns and inspiring desert landscapes. Jordan has
a tradition of welcoming visitors: camel caravans plied the legendary King’s Highway transporting frankincense in exchange for spices and Nabataean tradesmen, Roman
legionnaires, Muslim armies and zealous Crusaders all passed through the land, leaving behind impressive monuments. These monuments, including Roman amphitheatres, crusader castles and Christian mosaics, have fascinated subsequent travellers in search of antiquity and the origins of faith. The tradition of hospitality to
visitors remains to this day.
Entry and Exit formalities: Visitors must hold a passport valid for at least six months beyond at the time of entering the country. Some nationalities can obtain visa on arrival
Countries not requiring prior visa clearance:
Qatar, Saudi Arabia United Arab Emirates, Lebanon, Oman, Palestine Yemen, Bahrain, Bhutan, Brunei, Burma, China, China (Taiwan), Hong Kong, Maca, Malaysia, Maldives, Andorra, India,Indonesia, Israel, Japan, Kazakhstan, Kurdistan, Kuwait, Kyrgyzstan, North Korea, PNA Passport Holders, Russia,Singapore, South Korea, Syria, Tajikistan, Thailand, Turkey,Turkmenistan, Tuzpakistan, White Russia
Malawi, Mauritius, Montenegro, Namibia, São Tomé and Príncipe, Seychelles, South Africa, Swaziland, Tunisia, Zimbabwe. Algeria, Cape Verde, Egypt, Lesotho, Libya.
Bolivia, Brazil, Chile, Costa Rica ,Dominica, Ecuador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Antigua and Barbuda, Argentina, Bahamas, Barbados,
Nicaragua, Panama, Paraguay, Peru, Salvador, Surinam, Venezuela.
Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Romania, San Marino, North Ireland, Vatican City, Yugoslavia. Armenia, Austria, Azerbaijan, Belgium, Bella rouse, Bosnia and Herzegovina, Bulgaria,Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Holland, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
Countries requiring prior visa clearance
Afghanistan, Bangaldesh, Cambodia, Iran, Iraq, Laos, Mongolia, Myanmar, Nepal, Pakistan, Papua New Guinea, Philippines, Sri Lanka, Uzbekistan, Vietnam. Africa Sierra Leone, Somalia, Sudan, Tambia, Tanzania, Togo, Uganda, Zaire,Zambia, Madagascar, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Rwanda,Senegal, Zaire, Zambia Angola, Benin, Botswana, Burkina Faso, Burundi, Central African Republic. Cameron, Republic,Chad, Comoros, Congo, Cote d’Ivoire (Ivory Coast), Criteria , Djibouti, Equatorial Ghana,Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea Bissau, Kenya, Liberia,Madagascar, Rwanda, Senegal South America Colombia, Cuba, Dominican Republic, Belize Europe Albania, Macedonia, Moldavia.